Privacy Policy
Who we are:
Perfect Hospitality Services collect and handle your personal information in line with Australian privacy laws.
What we collect:
We may collect your name, contact details, work history, ID documents, qualifications, health info (if needed), and other data relevant to employment or services.
How we collect it:
We collect info directly from you, through applications, communications, websites, interviews, job platforms, and third parties (e.g. referees, training providers).
Why we collect it:
To provide recruitment, staffing, training, payroll, or HR services, improve our services, comply with legal obligations, and for marketing (with your consent).
How we store and protect it:
Your data is stored securely with restricted access and safeguards in place to protect against misuse.
Who we share it with:
We may share your info with clients, contractors, service providers, government bodies, and overseas partners—only when necessary for our services or legal compliance.
Your rights:
You can access or correct your personal data and make a privacy complaint if needed. Contact details for our Privacy Officer are provided.
Quality Policy
At Perfect Hospitality Services, quality is a core part of how we operate. We are committed to delivering services that meet or exceed the expectations of our customers and stakeholders.
To support this, we have a Quality Management System based on continuous improvement, guided by the ISO 9001:2015 standard.
Our approach includes:
- Listening to and acting on customer feedback
- Corrective and preventive action processes
- Careful selection and monitoring of suppliers
- Ongoing employee training and development
- Regular audits of our internal systems
- Clear quality goals tied to business outcomes
- Management reviews of feedback, audits, and complaints
Everyone plays a role in delivering quality. While management holds overall responsibility, all employees are expected to uphold quality standards in their work.
Human Rights Workplace Policy
At Perfect Hospitality Services, we are committed to creating a safe, respectful, and inclusive workplace where human rights are upheld and protected.
Our Commitments:
- Respect for freedom of association and collective bargaining
- Zero tolerance for discrimination, forced labour, or child labour
- A safe, healthy, and inclusive workplace for all
- Equal opportunities for growth and development
- Protection of privacy and personal dignity
Our Expectations:
- Everyone must act in line with this policy and report any breaches
- Violations may result in disciplinary actions or termination
- Reports can be made anonymously via the RGF Whistleblowing Hotline
We believe that human rights are upheld not just through words—but through consistent actions and values that shape our everyday work.
Modern Slavery Statement
1. Introduction
Perfect Hospitality Services is committed to upholding human rights and eradicating modern slavery within our operations and supply chains. We recognize that addressing modern slavery requires collective responsibility and proactive governance, and we are fully aligned with the expectations of the Australian Modern Slavery Act 2018 (Cth).
We do not tolerate any form of forced labor, human trafficking, or exploitation. Through risk assessments, supplier engagement, and transparent governance, we are committed to continuous improvement in identifying and mitigating modern slavery risks.
2. Governance and Scope
Perfect Hospitality Services provides a centralized governance framework to guide and oversee actions relating to modern slavery.
3. Our Business and Operations
Perfect Hospitality Services employs over 100 internal staff supporting clients across Australia.
Our internal operations are assessed as low risk, supported by compliance frameworks, robust policies, and governance committees.
4. Addressing Modern Slavery Risks
Internal Risk Mitigation
We have implemented several key measures to reduce risk, including:
- Regulatory compliance and licensing controls
- Clear employment and recruitment procedures
- Regular internal audits and process reviews
- Client due diligence to ensure ethical workplaces
- Fair and inclusive recruitment practices
5. Training and Awareness
All staff receive training on modern slavery awareness, identification of red flags, and ethical recruitment practices. Training is included as part of onboarding and through our annual compliance program.
Health & Safety Commitment
At Perfect Hospitality Services, we believe that safety begins with the individual—and that every employee plays a vital role in reducing harm and promoting a safe work environment.
We are committed to fostering a culture of safety through shared responsibility, proactive leadership, and continuous improvement. To achieve this vision, we make the following commitments:
Our Commitments to Health & Safety
- Embed safety into every level of our operations
Integrating safety considerations into business processes and decision-making at all levels of the organization. - Go beyond compliance
Viewing compliance with work health and safety legislation as the minimum standard and continually improving our safety management systems. - Apply proactive risk management
Identifying, assessing, eliminating, or controlling hazards through a systematic risk management approach. - Set and review measurable goals
Establishing clear safety objectives and targets for individuals and teams aligned with our operational activities. - Recognize safety leadership
Celebrating and acknowledging employees who lead by example and demonstrate a commitment to safety. - Ensure training and accountability
Providing relevant and up-to-date safety training for all employees, while holding individuals accountable for serious breaches or repeated unsafe behavior. - Support holistic wellbeing
Exploring and implementing initiatives that promote both physical and psychological wellbeing in the workplace. - Promote safety from the top
Ensuring executive leadership actively promotes employee safety as a moral responsibility and a pillar of sustainable business success. - Balance priorities responsibly
Managing business priorities to avoid compromising the safety and wellbeing of our people. - Consult and collaborate
Engaging with workers, their representatives, and clients to share knowledge, consult on safety matters, and continuously improve our practices.